Are you up to the challenge? - Lead by example, promoting a high level of teamwork. - Coach, mentor, and train staff members. - Lead team proactive service alarm monitoring to eliminate / mitigate any operational impact to customers. - Exceed customer expectations as first level customer support. - Identify, update, and escalate service issues as needed to determine alternate routing, emergency restoral and timely resolution of service discrepancies. - Lead, develop and support projects with ca…